Managing Tenant Feedback in the Most Efficient Way
Being in the business of providing a safe and secure place for other people to call home, may it be temporary or permanent is what a landlord offers. Not being able to do the job right is simply risking high turnover, no rent, legal issues, and worst bankruptcy.
When is the right time to know if you’re falling behind revenue? Your tenants will be the answer and will inform you right away. If you’re lucky, they may not care about minor lapses until the frustration triggers them to action.
Employing the right method and monitoring how your renters feel will make you prepared and capable of making proactive decisions, thus raising tenant satisfaction and avoiding circumstantial fall out. Read on for efficient ways in managing your tenant’s feedback.
Responding to requests.
For whatever reason or mode of notification your renters chose, make sure to answer all requests in a timely manner and provide a time frame when they can expect their request to be granted. If it is an issue and you need more time to investigate, inform them right away and call in for back up. Do a follow up with the tenants after a few days and confirm that the issue has been resolved to their advantage. This may deem unnecessary but it shows you actually care about the renter’s comfort and well-being and are not only after their payments.
Some tenants are attention seekers. None of them likes to deal with a landlord who is always missing in action, voicemail only activated and never answers to any email. Good renters are gems and rare to find so you are giving them a free will to move out of your place and look for another landlord who will communicate with them on a regular basis.
Accept negative feedback.
It is inevitable that your tenants may have negative things about your properties or even you as a landlord. Criticisms are actually more valuable than positive feedback when improving character and services. Property management tips prioritizes improving tenant and landlord relationships so don’t ever take negativities personally, don’t be offended and don’t act defensively.
Honesty is the best policy.
Be honest when you lay down your cards about the rules and regulations regarding the lease. How much is the rent, when is the due date, will there be late fees, what if there are some damages are just a few of the items that you should truthfully discuss with them regarding your property. Always make sure that the tenant knows their rights and privileges before they sign any contract. Enumerate and vividly explain each aspect of the contract to avoid confusion and further error.
Show professionalism at all times.
Never allow your emotions to cloud your judgment. You are the owner of your business so you have to always act in a professional manner.
Never be irate to a shouting tenant. Avoid cursing and threatening your tenants that will push them to do legal actions. Keep your cool at all times and don’t retaliate.
Consider the individuality of every tenant.
It is always important to deal with each and every renter’s personality appropriately and with utmost care. Each person is unique and has its own set of characters so you have to tailor fit to their moods and attitudes all the time. Adjust when you can but set boundaries of respect.
Respect tenant inputs and ideas.
Make way for tenant input and encourage them to post online reviews. This will help determine the areas the tenants are satisfied with or if there are any unresolved issues that need immediate attention.
A Property Manager or a landlord as what they say is much more challenging and time constraint than what you can imagine. They have a lot on their plate and have to be psychologically inclined since every tenant possesses unique characters. It is a tough job and even if you have outstanding communication skills will not be a guarantee that your career goes well as planned.
Taking the time to establish open and honest communication with tenants will result in fewer issues with rental properties. Managing tenant feedback efficiently is close to gaining more revenue and less chances of turnover or property vacancies. Renter’s feedback actually helps in alerting something you don’t know was an issue regarding your property. A landlord’s job is a never ending job. Part of that is being responsible and always looking for techniques to improve the tenant’s and owner’s relationship. Tenant satisfaction and tenant retention often go hand in hand so as a landlord, checking in with good renters and asking them about their stay is critical. Managing how they feel about you as a landlord and the place where they stay gives them comfort and inability to look for another one because they already found their perfect fit.